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⚠️ Strona w przygotowaniu
🗓️ 2023 - obecnie
IT Delivery Manager / Kierownik ds. Dostarczania Projektów IT
Strategic role within Roche Global IT Solution Center (over 700 IT experts in 3 countries: Poland, Canada, Malaysia) - a division of Roche, the world’s largest biotech company focused on delivering innovative healthcare solutions to improve people’s lives.
Key responsibilities: taking accountability for service delivery performance, meeting customer expectations and driving future demand; managing contractors along with T&M and FP support contracts; being involved in strategic activities such as determining and implementing a sourcing strategy enabling cost optimization and bringing more value to the business.
Solutions of Roche Global IT SC support 15M patients and 98k employees globally in: clinical trials and research, clinical treatment decisions made by doctors, patients’ well-being, optimization of internal processes.
Key responsibilities: taking accountability for service delivery performance, meeting customer expectations and driving future demand; managing contractors along with T&M and FP support contracts; being involved in strategic activities such as determining and implementing a sourcing strategy enabling cost optimization and bringing more value to the business.
Solutions of Roche Global IT SC support 15M patients and 98k employees globally in: clinical trials and research, clinical treatment decisions made by doctors, patients’ well-being, optimization of internal processes.
🗓️ 2019 - 2023
Head of Operations
Heading Operations Department covering key day-to-day processes within the organization, aimed for constant process improvement and optimization through process re-engineering and implementation of suitable supporting tools.
Key objective: increased organization’s operational efficiency and internal processes’ scalability enabling rapid growth.
Key objective: increased organization’s operational efficiency and internal processes’ scalability enabling rapid growth.
Service Delivery Manager
Senior manager in the Project Management core team.Managing team of Project Management Team Leaders, with over dozen of Project Managers and tens of exciting projects within assigned portfolio.Focused on maximising customers’ business value and satisfaction (NPS) within digital transformation projects.
🗓️ 2010 - 2018
Regional Manager Customer Support & Service Delivery
Managing a market based Commercial Operations team (Eastern Europe) with responsibility for the delivery of customer support and operations including monitoring and support of 1st Level Customer Support (HelpDesk), customer training and implementations, provisioning and technical services within the market.
Having various functions under one organization to deliver multiple synergies, such as better understanding why customers require helpdesk support, using a data driven approach to training to unlock maximum benefit, and redesigning processes to ensure customers are setup for success.
Having various functions under one organization to deliver multiple synergies, such as better understanding why customers require helpdesk support, using a data driven approach to training to unlock maximum benefit, and redesigning processes to ensure customers are setup for success.
Senior / Key Account Manager
Sales and management activities related to selected major Polish and international key accounts, in the area of high quality IT services, including bespoke software design and development, professional IT consultancy and software security services. Co-management of Polish and international IT projects. Taking part in sales and marketing activities including sales team coordination and representing company on Polish and international events.
As senior KAM, in addition to Key Account Manager activities, taking more responsibility for the Sales team, introducing new team members, taking part in management reporting for the Cybercom Group, being involved in more strategic sales activities, including sales and quality processes improvements (ISO sales process supervisor); R&D projects supervision.Acting as a link between business side and delivery team. Service quality assurance. Solving issues related to business requirements interpretation on a software layer.Turnkey software projects analysis, offer preparation and contract negotiations.
As senior KAM, in addition to Key Account Manager activities, taking more responsibility for the Sales team, introducing new team members, taking part in management reporting for the Cybercom Group, being involved in more strategic sales activities, including sales and quality processes improvements (ISO sales process supervisor); R&D projects supervision.Acting as a link between business side and delivery team. Service quality assurance. Solving issues related to business requirements interpretation on a software layer.Turnkey software projects analysis, offer preparation and contract negotiations.
🗓️ 2007 - 2010
Sales Manager
Rozwój i wdrożenie strategii biznesowej, opieka nad klientami na usługi IT w zakresie tworzenia oprogramowania na zamówienie
(w szczególności w metodyce zwinnej Agile/Scrum) oraz usług outsourcingu, budowanie relacji z klientami zagranicznymi
(z Wielkiej Brytanii, Irlandii, Holandii, Szwajcarii, Finlandii, Niemiec, Kanady i USA), doradztwo w zakresie działań marketingowych.
(w szczególności w metodyce zwinnej Agile/Scrum) oraz usług outsourcingu, budowanie relacji z klientami zagranicznymi
(z Wielkiej Brytanii, Irlandii, Holandii, Szwajcarii, Finlandii, Niemiec, Kanady i USA), doradztwo w zakresie działań marketingowych.
Regional Manager / Account Manager
Sprzedaż webowego oprogramowania CRM w sektorze B2B, prezentacje produktu na terenie Polski, doradztwo w zakresie dostosowania oprogramowania od konkretnych potrzeb biznesowych, bliska współpraca z analitykami oprogramowania i zespołem wdrożeniowym.
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